Clear residential pool maintained by Aqua Medic

Aqua Medic pool library

Clear answers for confident pool ownership.

Learn how your water, equipment, and recurring service work together—and know when it is time to call a professional.

Browse the library

Built from the guides we give our clients.

We organized the most useful homeowner information into fast, mobile-friendly guides instead of asking you to search through a long PDF.

Pool care basics

The small habits that protect your water and equipment between professional visits.

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Water chemistry

A plain-language guide to the numbers shown on your service report.

Open guide 03

Service expectations

What recurring maintenance covers and how we keep you informed.

Open guide 04

Equipment basics

Understand the equipment that circulates, filters, and sanitizes your pool.

Open guide 05

Weather & storm care

Practical steps before and after severe weather in coastal South Carolina.

Open guide 06

Client documents

How current customers can request agreements, policies, and account records.

Open guide

Between professional visits

Small habits prevent bigger pool problems.

Consistent professional care works best when the pool can circulate, breathe, and remain accessible throughout the week.

Watch the water level

Keep the water near the middle of the skimmer opening unless your pool professional recommends otherwise.

Keep the deck clear

Leaves, toys, and loose items quickly become debris and can restrict skimmers or cleaner movement.

Notice changes early

Report cloudy water, new leaks, unusual sounds, weak returns, or equipment alerts before they grow.

Protect service access

Keep gates accessible and pets secured so the scheduled visit can be completed safely and consistently.

Good to know

Never mix pool chemicals or add a product when you are unsure what is already in the water. Contact Aqua Medic first.

Understanding your report

Balanced water protects more than swimmers.

Chemistry affects comfort, sanitation, surfaces, heaters, salt cells, seals, and the life of the entire pool system.

General Aqua Medic operating targets
Water parameter	Recommended range	Why it matters
Free chlorine	2.0–5.0 ppm	Sanitizes the water and helps prevent bacteria and algae.
pH	7.4–7.6	Supports swimmer comfort, protects equipment, and helps chlorine work efficiently.
Total alkalinity	80–120 ppm	Stabilizes pH and helps prevent rapid chemistry swings.
Calcium hardness	200–400 ppm*	Helps protect pool surfaces while reducing scaling and etching risk.
Cyanuric acid	30–50 ppm liquid chlorine · 60–80 ppm salt pools	Protects chlorine from being broken down too quickly by sunlight.
Salt level	2,700–3,400 ppm*	Helps a salt chlorinator generate chlorine properly.

*Targets can vary by surface, equipment manufacturer, sanitizer, water temperature, and operating conditions. Use your pool-specific service recommendation when it differs from this general guide.

The Aqua Medic process

Recurring care with a documented routine.

Each pool and service plan is different, but our maintenance visits follow a consistent professional framework.

01
Review the pool and equipment area for visible changes or concerns.
02
Skim, brush, vacuum, and clean baskets as the pool and service plan require.
03
Test the water and make the appropriate balancing adjustments.
04
Observe circulation, filtration, and accessible equipment for abnormal operation.
05
Document the completed visit and communicate noteworthy findings.

Weather & route timing

Rain does not automatically cancel service. Lightning, severe weather, unsafe conditions, or route disruptions may require a delay or adjusted visit.

Chemicals & repairs

Chemicals are billed separately based on actual pool needs. Parts, repair labor, and corrective work are quoted or authorized separately.

Communication

Service reporting provides a record of completed care. Please contact us promptly when something changes between visits.

Customer support

Clear access, safe pets, proper water level, and timely account communication help us provide reliable service.

Your circulation system

Clear water depends on working equipment.

The pump, filter, sanitizer, controls, and plumbing operate as one system. A small issue in one area can show up as a water problem elsewhere.

Pump

Moves water through the pool system. Unusual noise, air in the basket, leaks, or loss of flow deserve attention.

Filter

Captures fine debris. Rising pressure or weaker returns may indicate that cleaning or diagnosis is needed.

Sanitizer

A feeder or salt system supports sanitation, but it still depends on balanced chemistry and proper circulation.

Controls & heater

Automation and heating equipment should be evaluated when alerts, ignition issues, or inconsistent operation appear.

Call when you notice:

Water loss or a new visible leak
Grinding, screeching, or unusually loud equipment
Low flow, air bubbles, or a pump that will not stay primed
Breaker trips, error codes, burning smells, or heat damage

Coastal Carolina conditions

Prepare the property—without creating a new hazard.

Before severe weather

Secure furniture, toys, umbrellas, and loose deck items.
Keep gates and drainage paths clear.
Maintain the normal operating water level unless a pool professional directs otherwise.
Do not handle electrical equipment in wet conditions.

After the storm

Keep swimmers out if the water is cloudy or contaminated.
Photograph visible damage before moving affected equipment.
Report loss of circulation, alerts, flooding, or significant debris.
Allow Aqua Medic to evaluate chemistry and equipment before restarting questionable systems.

Safety first

Never enter standing water around electrical equipment. Use a licensed professional when electrical or gas equipment may be affected.

Current, private, and account-specific

Your important documents stay connected to your account.

Agreements, current pricing, signatures, and account records should not live in a public download folder. We provide the correct version directly to each customer.

Service agreement

Your current plan, billing terms, route expectations, and authorizations are sent directly for review and signature.

Welcome & onboarding

New recurring clients receive the current start-of-service information for their property and service plan.

Policies & change orders

The applicable policy or project document is shared directly whenever work or account terms require it.

Pricing & account records

Quotes, invoices, chemical charges, and pricing are kept current and tied to the individual pool and account.

Need a copy?

Text or call Aqua Medic.

Include the service address and the document you need so we can send the correct current version.

Request a document 843-360-7714

Educational information

These guides provide general pool-care information. Pool construction, finish, equipment, sanitizer, and site conditions vary; a property-specific diagnosis or manufacturer instruction should take priority.

Need help with your pool?

Get a professional answer.

Tell us where the pool is located and what you are seeing.

Text Aqua Medic Call 843-360-7714

Call Request service